Job: Customer Service Representative Clinic - Job #: 91276BR
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Imagine Yourself Here:
At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to help people live well. We're a non-profit organization with a clear vision of providing people with better health care then they can get anywhere else. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals.
Better choice. Better career. Better life.
Customer Service Representative Clinic
855 N Westhaven Dr
# Hours Per Pay Period (Bi-weekly)
Monday-Friday between 6:30 am and 6:00 pm
Saturday 8:00am-12:00PM rotating
Req # (optional)
Explore a Career In
Customer Service - Reception
Imagine yourself working with this team… At Aurora Health Care our Customer Service Representatives provides the first point of contact for our customers when they enter the clinic. The Customer Service Representative (CSR) greets and registers the customer; completing all necessary forms; obtaining demographic and insurance information from the customer; collecting customer co-payment and posting payments; and adding or updating customer file information on-line. Imagine yourself… *Greeting and registering the patient; completing all necessary forms.
*Obtaining demographic and insurance information from the patient.
*Collecting patient co-payments and posting payments
*Adding or updating patient file information on-line.
*Checking patients in.
*Verifying insurance coverage.
*Scheduling patients in the Physician Practice Management System.
*Answering telephone, screening calls and taking messages.
Skills / Requirements
*High school diploma or equivalent.
*Excellent customer service skills.**Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
*Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
*One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process is preferred.
Discover the Benefits:
Imagine a work environment where you are valued for finding better ways of caring for our patients and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.
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