Job: Bilingual Customer Contact Center Representative I
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Bilingual Customer Contact Center Representative I (Grafton, WI)
Position Summary: DentaQuest is adding a Bilingual Customer Contact Center Representative to the organization. This position is responsible for providing superior customer services by answering all telephone inquiries from customers and providers. Understands and adheres to all of DQ?s administrative and contractual policies and procedures.
* 1 to 2 years of experience in a high volume customer service environment.
* Dental terminology knowledge and group health insurance experience a plus.
* Proven professional telephone and written communication skills.
* Ability to efficiently operate computer and knowledge of Microsoft applications.
* Strong organization and attention to detail skills.
* Ability to work independently and with a team.
* Ability to learn quickly and adapt to a fast pace production environment.
* Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
* Must speak fluent English and Spanish.