Job: PUBLIC SAFETY DISPATCHER

Under supervision of the Lieutenant, Public Safety, this individual is responsible for receiving emergency and non-emergency calls; dispatching resources according to public safety and fire procedures; operating various dispatch center equipment and maintaining required dispatch records. Candidate must be willing and able to work any shift in a 24-hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required. Normal hours of work will be from 7:00 a.m. until 3:00 p.m. Monday thru Friday.

Duties listed may vary in terms of relative importance, and others may be added or eliminated as this position develops. In addition, specific positions within this job title may have minor variations in duties. Duties with a circle l before the number are essential functions as defined by Americans with Disabilities Act ADA.

Receive emergency and non-emergency calls for service; evaluate the nature of the emergency; enter information into computer terminals; determine appropriate response level, priority and type of resources required, dispatch police, fire, and medical personnel and equipment; update and monitor information related to the event.

Monitor radio traffic and request for services, relay information and/or instructions to personnel, work with other agencies and coordinate mutual response radio traffic.

Maintain records of calls for service using the computer aided dispatch system; maintain and access building and premises history files for emergency and other necessary contacts.

Process and enter citations into the records management system and perform related clerical duties.

Operate in-house and radio paging systems.

Monitor closed-circuit security cameras.

Assist students and visitors and coordinate responses to after hour emergency calls for City services.

May provide employees with an orientation to Campus dispatch procedures and services.

May be required to provide court testimony.

Performs related duties as required or assigned.

High School Diploma or GED required. College course work related to dispatching is desirable. Two 2 years of experience in public safety and/or police or fire dispatching in a protection services or 911 center is desirable and two 2 years of experience involving public contact while performing multiple tasks and using computers or any equivalent combination of experience and training which provides the necessary knowledge, skills and abilities to include the following
In addition, the successful candidate is subject to a criminal background check, a driving record check, a physical exam including fitness and agility tests, a psychological evaluation, drug and alcohol screening, an assessment of professional skills and a review of past employment. All of the Special Requirements, Certifications and Physical Demands listed below are also required.
While performing the duties of this job, the employee is regularly required to sit; use the computer keyboard and mouse, use hands to finger, handle, or feel; reach with hands and arms talk and hear stand, walk, and stoop, or crouch. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee will work in an office environment where the noise level is usually moderate.

Modern office practices and procedures, computers, and software applications.
Proper English usage, grammar, spelling, and punctuation.
Alphabetic, chronological, and numeric filing systems.
Effective communication techniques.
Knowledge of Community resources.
Knowledge of Cities (Mequon, West Allis, Oak Creek) and campus surrounding geography.
Candidate must be willing and able to work any shift in a 24-hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required.
Wearing of a uniform is required.

Possession of a valid Wisconsin driver’s license.
Incumbents must successfully complete the POST Public Safety Dispatch course prior to the
end of the probationary period and must obtain POST Public Safety Dispatch Certification.

Must maintain/renew POST Public Safety Dispatch certification on a biannual basis.

Must have the ability to interpret and apply techniques, procedures and methods used in the operation of communications equipment.
Ability to interpret and apply codes, policies and procedures.
Read and interpret street maps; communicate emergency situations; transcribe information obtained over the telephone or radio into computer-aide dispatch system; react quickly and accurately in emergency situations; listen and talk while at the same time performing various additional tasks.
Perform duties effectively under pressure; make decisions and use independent judgments; monitor a variety of emergency situations at the same time.
Must be able to write basic letters, memos, and reports; perform routine clerical duties using the computer and software applications.
Ability to type a net speed of 40 words per minute.
Must be able to communicate effectively both verbally and in writing.
Must be able to perform basic math computations.
Must have the ability to establish and maintain effective working relationships.
Must have successfully completed the 40 hour POST Public Safety dispatch Certification course completed by probationary period.