Job: Supervisor Business Services - Job #: 64706BR

Imagine Yourself Here:

A place to be your best! At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to find better ways of providing patient centered care. We're a non-profit organization with a clear vision. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. At hospitals, clinics, pharmacies, offices and home care agencies throughout eastern Wisconsin, we're finding better ways.

Better choice. Better career. Better life.

Job Title

Supervisor Business Services

Building Code

KC-Aurora Health Center, Kenosha

Address

10400 75th St

City

Kenosha

# Hours Per Pay Period (Bi-weekly)

80

Schedule

8-5

Req # (optional)

64706BR

Explore a Career In

Clinic

Job Description

Imagine yourself...

•Supervising the day-to-day activities of the clerical and business office staff to ensure a high level of productivity. Providing for ample staffing and coverage within areas of responsibility.

•Ensuring accurate compilation of patient registration information, including data related to patient demographics, third party insurance information and referral data.

•Supporting the planning, organizing, and implementation of system changes and improvements relating to areas of responsibility.

•Acting as a liaison to the central business office to monitor and meet monthly, quarterly and year end clinic goals.

•Communicating with patients, physicians, government agencies, insurance companies, and other staff for the purpose of patient registration, scheduling, insurance verification, insurance billing and day-to-day problem solving.

•Serving as a resource for staff in resolving complex customer related questions and issues. Working closely with the management to resolve patient concerns and complaints regarding areas of responsibility.

•Performing human resource responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale.

•In collaboration with Manager, developing, updating and implementing policies and procedures to ensure safe and efficient flow of operations.

•Working collaboratively with staff, providers, leads, and other supervisory personnel. Representing the department at intradepartmental meetings and functions.

•Providing input into the operating, personnel and capital budget processes for areas of responsibility and is accountable for operating within that budget.

•The incumbent is responsible to understand and adhere to the Aurora Health Care Code of Excellence and to ensure his/her personal actions, and the actions of those whom they supervise, comply with the policies, regulations and laws that affect our business.

General Qualifications

•High school diploma or equivalent.

•Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of five to seven years of progressively responsible experience in a business office for a large or multi-site physician practice that includes experiences in patient accounts, physician billing, medical records, automated patient registration, customer service, third party insurance and practice management. Additionally, a minimum of one to three years experience in a leadership role.

•Intermediate computer skills with computerized physician billing and scheduling systems, Microsoft office products, and electronic mail.

•Ability to multi-task accurately and efficiently within a large physician based health care facility with numerous specialties.

•Demonstrated leadership, organization, and human relations skills.

•Excellent written and oral communication skills. Ability to effectively communicate with a variety of patients, visitors, staff and leadership.

•Exceptional customer service and problem resolution skills.

Desired Qualifications

Proven superior customer service skills.

Experience in manageing revenue cycle functions and meeting very demanding goals.

Proven success in enhancing employee engagement within a given department.

Discover the Benefits:

Imagine a workplace where you are valued for Finding Better Ways and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.