Job: During Travel Customer Service Specialist - 3rd Shift
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Jobing Description
Requisition Number 13-0029
Post Date 1/28/2013
Title During Travel Customer Service Specialist - 3rd Shift
City Milwaukee
StateWI
The Mark Travel Corporation provides leisure vacation packages to over 200 destinations worldwide. We are the company that the world's leading airlines and hoteliers trust to manage their vacation brands and take care of their customers. We hire top talent to create the best products and deliver the highest level of customer service. The strength of our company is outstanding people caring about the people we serve. If you strive for excellence and have a high level of integrity, we're interested in you!
The During Travel Specialist is responsible for providing individualized and superior during- and post-travel customer assistance in our fast-paced, high volume, 24-hour service center. This position supports all of TMTC's SBU's. This position is 3rd shift with a schedule within the hours of 9pm and 8am. Must be flexible and work rotating weekends and holidays.
Essential Functions:
*Respond to and answer incoming customer calls. *Follow up with travel agents and suppliers to solve problems in real time. *Respond to policy exception refund requests via phone, email, and written correspondence. *Follow up with internal contacts to report and correct problems.
Skills / Requirements
Requirements:
*1 to 2 years of customer service, call center, or related customer contact experience. *College degree preferred but not required. *Excellent written and verbal communication skills. *The ability to work independently; however, is also able to work in a team atmosphere. *Strong proactive and creative problem solving, administrative, organizational, and time management skills. *Basic typing and PC skills.
Benefits at a glance:
*Medical Insurance *Dental Insurance *Vision Insurance *Short and Long Term Disability *Life Insurance *Flexible Spending Account *401(k) *Vacation and Holiday Time Off *Tuition Reimbursement *Travel Opportunities *Team Member Referral Program *Wellness Program
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and smoke-free workplace and perform pre-employment background checks.
Important Notes
To apply directly to Mark Travel, please click the link below. Another window will open and allow you to apply directly online.
