Army and Air Force Exchange Service

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Customer Experience Associate

at Army and Air Force Exchange Service

Posted: 10/3/2020
Job Reference #: 2635917
Keywords: stocking

Job Description

Career Area
Retail Operations

Job Description
CUSTOMER EXPERIENCE ASSOCIATE:
RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.

LABORER (STOCKER):
THIS CONTINUOUS POSTING IS ALSO FOR CANDIDATES WHO ARE INTERESTED IN THE LABORER (STOCKER) POSITION. UNDER CLOSE SUPERVISION OF THE STOCKROOM MANAGER OR OTHER DESIGNATED SUPERVISOR, REPLENISHES STOCK ON THE SALES FLOOR AS PART OF THE EARLY MORNING STOCKING CREW. PERFORMS A VARIETY OF MANUAL TASKS INVOLVING MODERATELY HEAVY PHYSICAL EFFORT.  TAKES MERCHANDISE FROM THE STOCKROOM TO THE SALES FLOOR.  DISPLAYS AND REPLENISHES MERCHANDISE IN A NEAT AND PRESENTABLE FASHION IN ACCORDANCE WITH INSTRUCTIONS. CLEANS FIXTURES AND REMOVES BOXES, TRASH AND EXCESS MERCHANDISE FROM THE SALES FLOOR. PERFORMS OTHER DUTIES AS REQUIRED.
 

Number of Positions Remaining
1

Vacancy Number
E-2677RETAIL-0420

Additional Qualifications/Requirements
Previous customer service experience and cash register experience preferred but not required.  Previous stocking experience preferred but not required.  Flexibility with schedules.

Job Title
Customer Experience Associate

Employment Category
Temporary Part Time

Job Qualifications
Completion of High School or the equivalent.

Supervisor
No

Facility Name
MCCOY BRANCH STORE

Salary Minimum
7.50

Salary Maximum
19.43

Exchange Location
United States - Wisconsin - Fort McCoy

Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide.  An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.  In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.