Aspirus Wausau Hospital

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PATIENT ACCESS SCHEDULER II - PATIENT ACCESS-SCHEDULING

at Aspirus Wausau Hospital

Posted: 3/26/2019
Job Status: Part Time,Contract/Temporary
Job Reference #: 110302

Job Description

Clerical

Aspirus Inc

PATIENT ACCESS-SCHEDULING

Occasional

Varied

7:45 - 5:00

21750

Join Aspirus, recently recognized as one of the top 15 Top Health Systems in the United States by IBM Watson in their annual study identifying the top-performing health systems in the country based on overall organizational performance.

POSITION OVERVIEW


Aspirus, Inc. is currently seeking a Patient Access Scheduler II with strong phone skills to support patient access by managing inbound and outbound calls in a contact center setting. This individual will be scheduling appointments and/or diagnostic procedures in Epic Hospital Cadence for our providers while following established protocols that promote patient and physician satisfaction and schedule efficiencies.


Location: Aspirus Westwood Center – Wausau, WI

Hours: Occasional working varied shifts Monday - Friday between 7:45 a.m. - 5:00 p.m.

Responsibilities include:

  • This role will focus on scheduling for our providers.
  • Answer 75-125 inbound calls per day to schedule patient appointments following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies.
  • Coordinate multiple schedules and for multiple providers and resources.
  • Place outbound calls to patients to schedule follow up and referral appointments, and reschedule missed appointments in order to promote continuity of care.
  • Inform patients of appropriate protocol to follow to complete their scheduled appointment informing the patient which medication to hold and any pre-procedural instructions; i.e., fasting, etc.
  • Work with technologists and physicians to coordinate STAT scheduling of appointments.
  • Schedule all routine reminders for procedures and follow-up appointments making sure there is a coverable diagnosis.
  • Maintains a friendly, personal and professional demeanor while interacting with patients via the telephone.

SKILLS & REQUIREMENTS

Our ideal candidate will possess the following skills and education requirements:

  • Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
  • Associate degree in Business Administration or Health Care Business Services or other applicable area strongly preferred, Bachelor's degree preferred.
  • Proficiency in anatomy, physiology and medical terminology required.
  • Minimum of 3 years' experience in a business office or healthcare setting required
  • Basic knowledge of ICD-10 and CPT codes required
  • Knowledge of Epic electronic health record strongly preferred
  • Ability to proficiently use a computer and type required; experience with the electronic medical record strongly preferred.