Auer Steel

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Technical Support Specialist - HVAC

at Auer Steel

Posted: 9/26/2019
Job Status: Full Time
Job Reference #: 743429

Job Description

  • Neenah, WI, USA
  • Competitive Pay Based on Experience
  • Salary
  • Full Time

At Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

We are currently hiring a Technical Support Specialist to work in our Neenah, WI location. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell. 


  • Provide basic troubleshooting and installation assistance of HVAC/R equipment
  • Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution
  • Provide technical documentation to contractors, engineers and other personnel
  • Guide callers to the appropriate field personnel if first-hand attention is required
  • Document call information in the event additional follow-up is required
  • Conduct training classes on basic installation and troubleshooting techniques.


  • A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
  • Exceptional communication and presentation skills.
  • A desire to learn everything there is to know about assigned products
  • Resourcefulness and vision.
  • 3+ years of experience in the installation and service of HVAC/R equipment
  • Strong written communication and customer service skills


  • Competitive Pay Based on Experience
  • Comprehensive Benefits Package for Full-time Employees
  • Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
  • Paid Time Off - Sick, Vacation, Personal, Jury Duty & Holidays
  • Wellness Challenges, Incentives, and Coaching
  • Retirement Plan Options w/a Company Match

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.