Auer Steel

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Technical Support Specialist - HVAC

at Auer Steel

Posted: 9/26/2019
Job Status: Full Time
Job Reference #: 743429
Keywords:

Job Description

  • Neenah, WI, USA
  • Competitive Pay Based on Experience
  • Salary
  • Full Time

At Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

We are currently hiring a Technical Support Specialist to work in our Neenah, WI location. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell. 

WHAT DOES THE POSITION DO?

  • Provide basic troubleshooting and installation assistance of HVAC/R equipment
  • Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution
  • Provide technical documentation to contractors, engineers and other personnel
  • Guide callers to the appropriate field personnel if first-hand attention is required
  • Document call information in the event additional follow-up is required
  • Conduct training classes on basic installation and troubleshooting techniques.

WHAT IS REQUIRED?

  • A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
  • Exceptional communication and presentation skills.
  • A desire to learn everything there is to know about assigned products
  • Resourcefulness and vision.
  • 3+ years of experience in the installation and service of HVAC/R equipment
  • Strong written communication and customer service skills

WHY JOIN AUER STEEL?

  • Competitive Pay Based on Experience
  • Comprehensive Benefits Package for Full-time Employees
  • Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
  • Paid Time Off - Sick, Vacation, Personal, Jury Duty & Holidays
  • Wellness Challenges, Incentives, and Coaching
  • Retirement Plan Options w/a Company Match
  • AND SO MUCH MORE!

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.