City of Neenah Wisconsin

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Communications Technician/Dispatcher- 2nd Shift

at City of Neenah Wisconsin

Pay: up to $18.30/hour
Salary : $18.30/Hour
Posted: 8/5/2019
Job Status: Full Time
Job Reference #: 2507686
Keywords: online

Job Description

Overall Job Objective

Job Title:Communications Technician/Dispatcher- 2nd Shift
Opening Date/Time: Mon. 07/15/19 12:00 AM Central Time
Job Type:Full Time
Location:2111 Marathon Avenue, Neenah, Wisconsin
The Neenah Police Department is seeking a full time Communication Technician or "Comm Tech" who has the ability to interact with people, problem solve, communicate effectively, and handle several tasks simultaneously.  This position focuses on customer service, data entry and officer assistance functions. 
This is a full time 2nd shift position and will include weekends and holidays.  Starting rate of pay is $18.30 per hour. The full time annual rate is based on 1945 hrs/yr.
The City of Neenah offers a competitive benefit package including health insurance, dental insurance, life insurance, state retirement, and paid sick and vacation leave.

To be considered for this position, please apply through our online application system.  Applications MUST include both a cover letter and resume.  Applications without both attachments will not be considered.  Applicants without computer access may apply at the Neenah Public Library via library computers.

Please submit your application as soon as possible.  Position will remain open until filled.
The City of Neenah is an Equal Opportunity Employer.

 Examples Of Essential Duties:
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.
Take service call information from the public by phone and in-person at the service window
Assist officers both in-person and via phone or radio by looking up information, passing on information and contacting other resources.
Enter service call data into the Computer Aided Dispatch system, initiating officer response
Enter service call data/transcribe reports into the Law Records Management System as dictated by the officers
Obtain certification in the state TIME system (records database)
Access the TIME system to query and enter information on persons, vehicles, articles, and warrants; send administrative messages.
Assist supervisors in making phone calls to employees who are being called in
Accept payments for bonds, citations and other fees and use the cash receipting system
Sell boat launch permits and log transaction data into cash receipting system
Assist officers in completing memoranda and other department related paperwork
Monitor security cameras
Monitor officer and arrestee activity/safety in booking area via camera
Complete Criminal History Checks at the request of officers
Answer questions from the community by phone and in-person at the service window
Monitor public use of drug drop box in lobby
Monitor lobby subjects who voluntarily report for BAC testing, and coordinate officer response
Assist in the duties of the records staff in their absence
 Typical Qualifications:

High school diploma or equivalent and 2 years customer service experience required.  The ideal candidate will be able to handle sensitive and confidential information, remain calm under pressure, work well with others and independently, have cash receipting experience, and possess strong telephone, data entry, typing, and computer skills.
 Supplemental Information:

Applications MUST include both a cover letter and resume.  Applications without both attachments will not be considered.