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Account Management - Senior Consultant

at CVS Health

Posted: 12/3/2019
Job Reference #: 1130568BR

Job Description

Job Description
As a Senior Account Manager you will be responsible for exceeding client expectations of CVS Caremark Specialty products supporting health plans with emphasis on Prior Authorization and Medical Claims through NovoLogix
The Account Manager will be responsible for maintaining day to day business relationship with key personnel and understanding their objectives.
Understanding of these objectives is required to proactively recommend and promote Caremark products to serve as solutions to assist in meeting client business objectives.
The Account Manager is also responsible for the performance of contracted programs and services. The position will facilitate delivery and interpretation of financial and client reports. The Account Manager will oversee the coordination of program enhancements, business/product implementations, approvals when appropriate, and operational support.
The Senior Account Manager may be responsible for an assigned client base in addition to supporting national, key complex clients. Onsite review preparation, facilitation of client calls, and all activities in support of retaining our client base. The Senior Account Manager will also support and potentially lead Novologix projects and initiatives. As a member of the client facing team, the Senior Account Manager may represent Novologix at regional and national client conferences and other functions. The Senior Account Manager will also facilitate and assist with onboarding new team members and providing training to the Sales/Account Management team.

The Senior Account Manager will also have knowledge of all aspects of the NovoLogix tools, including, but not limited to, Prior Authorization, Claims Pricing and Editing, Network Management, Protocols and Letters. The Senior Account Manager will work closely with the Health Plans UM and Claims Managers. The Senior Account Manager will serve as a Subject Matter Expert for the Health Plans and Provider’s staff. Support will include reviewing and providing input on training materials, as well as offering knowledge of the NovoLogix systems and client customization.

Additional responsibilities for the Account Manger include:
- Act as Team Lead for key initiatives as assigned and participate in cross-departmental projects.
- Take initiative to collect and disseminate new product information to peers
-Actively develop and participate in mentoring new peers and colleagues
- Responsible for communicating project status updates to leadership.
- Management of day to day contact with assigned clients
- Maintain accurate list of IT prioritization as it relates to client requests, and update client to maintain and exceed their expectations.
-Attend client conference calls on routine basis
-Assist in creation and maintenance of Client and Provider User Manuals, Training Videos, Step by Steps and Quick Reference Guides.
-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
-Document and track open items via current tracking system.
-Work closely with internal and external teams to proactively identify actual and potential problems.
-Facilitate discussions with appropriate team members and institute preventive steps to ensure tasks accurately and according to agree upon timelines.
-Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.
-Follow up with internal and external team members accountable for project tasks and ensure that agreed upon time frames are met completely and accurately.
-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.

Required Qualifications
Required Qualifications :
2+ years Account Management or equivalent client-facing experience within a healthcare or technology environment

Preferred Qualifications
Preferred Qualifications :
· Tech experience strongly preferred
· Create efficient processes for both internal and external customers
· Excellent interpersonal skills and communication skills
· Ability to be flexible and change direction as needed
· Ability to motivate and drive team to successful, on-time results
· Excellent team leadership
· Ability to manage complex groups and prioritize competing objectives
· Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Bachelor's Degree or Equivalent Work Experience

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!