Enterprise Holdings, Inc.

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Part Time Sr. Customer Assistance Representative - Rhinelander Airport

at Enterprise Holdings, Inc.

Posted: 6/5/2019
Job Status: Part Time
Job Reference #: 284607
Categories: Sales, Customer Service

Job Description

  • Job ID
    2019-284607
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Rhinelander Oneida Airport (RHI)
    Airport / City
    US-WI-Rhinelander
  • Overview

    Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,500 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $22 billion.

    The Part Time Sr. Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

    • This position is Part Time (25hrs/week)
    • This position is located at our Rhinelander Airport location
    • Pays $11.30/hr + performance based commission
    • Apart from religious observation, must have flexibility to work the following schedule: Sunday - Friday 7pm - 11pm

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service, retail, or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 3 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Apart from religious observation, must have flexibility to work the posted schedule
    • Must be willing to accept $11.30/hr + performance based comission