Infogroup Data Solutions is targeting top talent for its latest career opportunity. We are seeking a Client Services Analyst to join our Marshfield, WI office. This position is responsible for responding appropriately and professionally to client requests. This position is also responsible for learning and becoming efficient at project processing, including coordination, multi-tasking, instruction comprehension, professional communications, and technical adeptness to successfully use applications and processing tools. This position is also responsible for working with Client Engagement and Sales to facilitate movement of Company products to a client and for coordinating sales distribution. This position is also responsible for providing exceptional customer service and education, and for resolving customer issues in a timely manner. This position will regularly and customarily exercise discretion and independent judgment relative to matters of significance and act as an advisor to the client.
Essential Job Functions:
1. Serve as primary point of contact for servicing customer accounts. Respond to the needs of the client, decide which course of action to take, and execute that action without consultation or direction.
2. Independently develop and monitor project plans to ensure quality, timely delivery, and research.
3. Demonstrate ability to accurately interpret client instructions and requests.
4. Facilitate professional communication between clients, internal departments and business units; and management.
5. Perform technical analysis and outline job flow.
6. Actively participate in work group.
7. As the primary client contact, maintain a positive relationship and ensure accuracy of delivery to exceed client expectations.
8. Continue to learn and gain knowledge of new processing and consultative techniques.
9. Adapt skills to meet changes in user interface and technology tools.
10. Recognize expectations of sales, internal departments, and external contacts.
11. Develop and maintain strong relationships across all internal teams.
12. Analyze existing workflows and processes and recommend innovative improvements.
13. Identify and evaluate additional business opportunities with current clients, and engage appropriate teams.
14. Maintain and analyze customer fulfillment patterns.
15. Keep records of customer interactions, detailing inquiries, complaints, comments, and action taken. May maintain data in the customer relationship management (CRM) system.
16. Assist in monitoring customer preferences to determine focus of sales efforts
Knowledge, Skill, and Abilities:
1. Self-starter with attention to detail.
2. Knowledge of processes for providing quality customer and account service.
3. Ability to prioritize and handle multiple projects simultaneously while maintaining high quality of work.
4. Ability to identify and implement improvement in process tools and design.
5. High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
6. Technical understanding and thorough attention to the detail of processing requirements.
7. Good analytical, follow-up, and problem solving skills.
8. Team player with ability to work independently.
9. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
10. Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner.
11. Strong phone skills and written communications skills.
12. Ability to build and sustain trust among customers and colleagues.
13. Ability to make independent choices regarding matters of significance to business operations.
Education, Experience, and Certification:
1. Bachelor's degree or equivalent is required.
2. Professional training in account planning processes is preferred.
3. 2 years customer service experience is required.
4. 3-4 years direct marketing experience is preferred.
Infogroup Data Solutions helps companies increase sales and customer loyalty through analytically driven consumer and business data and database marketing solutions. With exclusive access to the Data Axle™, we build multichannel solutions using contextually relevant information on 235MM individuals and 25MM businesses. For more information, please visit www.infogrouptargeting.com.
Infogroup Data Solutions is an Infogroup company. Infogroup is the leading provider of innovative business data, and marketing solutions that are proven to increase customer acquisition and retention. Our mission is to use a combination of our client's data and our business and consumer data and really smart people to deliver the right communication to the right audience at the right time -- for Infogroup, that's real-time.
At Infogroup Data Solutions, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally. We hire dynamic individuals in variety of fields such as information technology, account management and client services, sales, marketing, administration and human resources.
Affirmative Action/EEO Policy
At Infogroup, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Infogroup does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or Veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. All qualified applicants will receive consideration for employment. In addition, Infogroup will provide reasonable accommodation for otherwise qualified disabled individuals.