Marathon County Wisconsin

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Public Safety 911 Dispatcher

at Marathon County Wisconsin

Posted: 11/23/2019
Job Reference #: 1642
Keywords: response, emergency

Job Description

 

 

WHO WE ARE:

Marathon County in Northcentral Wisconsin is a great place to live, work, visit and conduct business. Our county government is highly regarded and contributes to a high quality of life by:

  • ensuring public safety;
  • protecting natural resources;
  • preparing for emergency and disaster responses;
  • protecting vulnerable populations;
  • creating and maintaining a high quality infrastructure for transportation;
  • providing education and fostering economic development; and
  • using process improvement techniques to improve public services.

Marathon County employees enjoy competitive salaries, flexible schedules, and a range of excellent benefits,  including:

  • Pay for performance system
  • Health insurance
  • Dental insurance
  • Wisconsin Retirement System defined benefit plan
  • Post employment health plan
  • Income continuation insurance
  • Paid Time Off (PTO)
  • 457 deferred compensation plans
  • Flexible spending account to set aside pre-tax dollars for childcare and medical expenses
  • Life insurance
  • Educational reimbursement program
  • Employee recognition programs and a positive workplace culture
 

POSITION SUMMARY:


Key position responsible for receiving, evaluating and acting upon information and requests concerning public safety and law enforcement.  Works with computer-aided equipment and a multi-agency enhanced 911 system to dispatch  law enforcement, ambulance, and fire services throughout Marathon County.  Employees work 11.25 hour shifts with every other Friday, Saturday and Sunday off.  This schedule is subject to change based on department needs.  All work schedules include weekends and some holidays.

 

QUALIFICATIONS:

  • High school graduation or equivalent and the ability to speak clearly, remain calm in stressful situations, and perform multi-task responsibilities required.
  • Related education, training, and certifications (CPR, First Responder, TIME) desired.
  • 911 emergency dispatch, EMT, First Responder, fire department, related dispatch/military/customer service, or other related experience also desired.
  • Ability to speak Hmong or Spanish helpful.
  • Possess a good reputation and background that will withstand pre-appointment investigation.
  • Ability to successfully complete testing including a job-related simulated dispatch test.
  • Candidates offered employment will be required to pass a hearing test, drug screen, and psychological assessment.
 

EXAMPLES OF WORK PERFORMED:

  • Operates an enhanced 911 multi-agency system to do computer aided dispatch of patrol, fire, and ambulance units throughout Marathon County.
  • Receives requests for emergency assistance and/or complaints from the public; dispatches patrol officers and/or originates calls for emergency services such as fire, ambulance, wreckers, etc.
  • Issues local weather watches and/or warnings in response to inclement weather information received from the National Weather Service or certified weather spotters.
  • Dispatches proper emergency services for surrounding communities.
  • Operates console for non-administrative radio traffic plus the general Sheriff’s Department phone system; relays messages to proper personnel or provides necessary information.
  • Operates TIME system for Department of Transportation, Crime Information Bureau, and National Crime Information Center.
  • Utilizes computerized business security files and phone lists and makes required changes on service area maps as needed.
  • Develops solutions to work issues that add value for our customers.
  • Participates in establishing professional development goals that are supportive of broader County goals.
  • Maintains regular and predictable attendance; works extra hours as required.
  • Performs related work as required.
 

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of approved principles and practices of law enforcement work plus applicable laws and ordinances.
  • Ability to make immediate decisions in dispatching patrol units and handling complaints.
  • Skill in exercising independent and appropriate judgment in emergency situations and act quickly and calmly in applying appropriate techniques.
  • Ability to receive and disseminate information in a calm, clear, and accurate manner, particularly during highly stressful situations.
  • Ability to deal courteously, yet firmly and effectively, with the public in both adversary and non-adversary situations.
  • Ability to refer communications to proper personnel within the department.
  • Ability to use a computer to accurately log law enforcement, emergency, and non-emergency administrative radio communications plus telephone calls.
  • Ability to operate computer-aided dispatch equipment, teletype, switchboard, and computer terminal.
  • Understands the County's and department's mission, core values, plans, and priorities for the future.
  • Ability to contribute to a positive work culture that fosters excellent customer service and teamwork.

 

COMPENSATION:

Hourly salary range:  Minimum:  $19.15    Midpoint:  $22.50    Maximum:  $25.86

 

SELECTION PROCEDURE:

The selection of successful candidates may be made by assessment of related education and experience, criminal record check, tests/simulated exam, oral interview, extensive background investigation including fingerprint check, review of references, written background assessment, and/or other job-related selection procedures. 

If you are selected for further consideration you will need to Complete a Personal History Form and Notarized Release of Information Authorization Form. 

Candidates who are offered employment will be required to satisfactorily complete a hearing examination, psychological assessment, and drug screen paid for by the County.
All applicants will be notified regarding the status of their applications. 

 

SPECIAL ACCOMODATIONS:

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.

 

NOTICE TO APPLICANTS:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information.
If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

Application deadline:   ONGOING RECRUITMENT UNTIL NEEDS ARE MET