Mid-State Technical College
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College Experience Specialist
at Mid-State Technical College
Deliver exceptional start-to-finish one-stop customer service for the Student Services and Information Center.
Typical hours will be Monday - Thursday 10:30 a.m. - 7:00 p.m. and Friday 8:00 a.m. - 4:30 p.m. Hours subject to change based on College needs.
Duties & Responsibilities
Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment.
Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed.
Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions.
Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating work requests.
Utilize software applications including customer relationship management system, student information system, and learning management system.
Collect tuition and fees.
Perform data entry to support enrollment functions.
Perform general office duties to include distributing and processing mail; scheduling and completing registration for tests and information sessions; scheduling appointments for Academic Advisors; and maintaining assigned calendars.
Process requests for transcripts.
Provide support to enrollment staff to include tracking dual credit high school population; managing promotional inventory; compiling mailing lists; and responding to enrollment email.
Handle sensitive information in accordance with applicable guidelines and regulations.
Other duties as assigned.
Associate’s degree in related field required. Equivalent combination of education and Mid-State experience will be considered in lieu of associate’s degree.
Compensation & Benefits
Compensation is dependent upon experience and qualifications.
Benefits include health, dental, and vision insurance; life insurance; short-term disability; long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.
How To Apply
To be considered for this position, you must complete an online application. You should have the following information available when completing an application:
- Contact information (addresses, phone numbers)
- Employment History
- Electronic copy of resume and transcripts
Application materials submitted via mail, fax, email, or in-person will not be considered.
Incomplete applications or applications noting "See Resume" will not be considered.
Please note that Mid-State’s main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from firstname.lastname@example.org. Please be sure to watch your inbox as well as junk, spam, and clutter folders.
Continuous recruitment with first review of completed applications starting August 12, 2019. Applications received on or after August 12th may be considered in a secondary pool.
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325.
Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:
- Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
- Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss.
- Clear your browser's temporary files/cache and cookies prior to beginning the application.
- Disable pop-up blockers.
- Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application.
- Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame.
- The following browsers are currently supported:
Internet Explorer 9, 10, 11
- The following operating systems are currently supported:
Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.
If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.