Mid-State Technical College

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Testing Center Assistant

at Mid-State Technical College

Posted: 7/25/2019
Job Reference #: 395
Keywords: office

Job Description

Position Summary
Serve as the first point of contact and primary resource for general testing, accommodation testing, and GED/HSED process for students and staff.  Performs a variety of duties involved in organizing, implementing, reviewing and evaluating services of the Testing Center.  Ensures compliance with testing policies.  Aids in district wide scheduling of testing and testing services.

Duties & Responsibilities
Greet and provide customer service to students, employees, and the public in the Testing Center.

Respond to a variety of in-person or phone inquiries pertaining to Testing Center, Accuplacer, transcript requests, and other college services; make appropriate referrals as needed.

Perform general office duties to include maintaining office supplies and testing materials; maintaining electronic calendars for Testing Center and staff; inputting, managing, and maintaining electronic filing; and data entry.

Coordinate PearsonVue and HSED/GED testing to include scheduling individuals for testing, processing testers, distributing testing schedule, and publicizing testing availability.

Administration and coordination of a variety of testing for current and prospective students including college admissions/placement testing, GED/HSED testing and a variety of certifications exams.

Proctor a variety of tests, including but not limited to: ASE, Castle, CERTIPORT, CLEP, Pearson VUE, UW Placement and other college course exams.

Develop testing schedules that fit the needs of staff, faculty, students, and outside agencies.

Collaborate with internal resources of the College including the Academic Advisors, Academic Divisions, Counselors, Disability Services, and the LiNK as needed.

Maintain confidentiality and security of all testing materials, test logs, and other test documents. Must be vigilant to ensure testing integrity; able to administer Testing Center rules. Maintain a quiet atmosphere appropriate to testing.

Prepare documentation on cheating or dishonesty to assist in student discipline process.

Inventory and order exams on an ongoing basis. Return testing materials to the appropriate instructors, agencies, or other colleges as required.

District wide travel required.

Troubleshoot with internal departments to fix technical issues.

Perform other duties as assigned.

Associate’s degree in related field required.  Equivalent combination of education and experience will be considered in lieu of associate’s degree. 

Minimum of one year of prior office experience in a setting which utilized current office technology required.  
Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft.  Proficient in Microsoft Office applications including Excel, Word, and Outlook.
Ability to learn other technology platforms related to testing such as PearsonVue, Certiport, ASE, CLEP and others.
Must possess excellent organizational, interpersonal, and communication skills.
Must possess ability to:
Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
Effectively manage time and resources to ensure that work is completed efficiently. 
Leverage one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Set up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
Demonstrate a positive attitude and approach toward work.
Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include pro-rated paid time off.

How To Apply
To be considered for this position, you must complete an online application.  You should have the following information available when completing an application:

  • Contact information (addresses, phone numbers)
  • Employment History
  • Education
  • Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Please note that Mid-State’s main form of communication during the recruitment process is email.  In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from donotreply@invalidemail.com.  Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Continuous recruitment with first review of completed applications starting August 19, 2019.  Applications received on or after August 19th may be considered in a secondary pool.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

  • Be sure to fill in each field in the application.  You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
  • Avoid clicking the back, forward, or refresh buttons while applying.  Doing so will interfere with the submission and may result in data loss.
  • Clear your browser's temporary files/cache and cookies prior to beginning the application.
  • Disable pop-up blockers.
  • Do not bookmark or favorite the application.  Navigate to the careers site each time you wish to access your saved/submitted application.
  • Your application session will remain open for 24 hours assuming you do not close your browser.  To ensure submission, complete the application process within that time frame.
  • The following browsers are currently supported:

Internet Explorer 9, 10, 11
Google Chrome

  • The following operating systems are currently supported:

Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!