MercyHealth

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UNIT CLERK

at MercyHealth

Posted: 9/23/2019
Job Status: Full Time
Job Reference #: 10898
Keywords:

Job Description


Janesville, WI

Flexible Full Time Hourly (60-79 ppp) FTE .75-.99

Work Hours: 8:30am-4:30pm

8/28/2019

JOB SUMMARY
Prepares records, processes orders and provides patient care in the hospital setting, supporting the nursing philosophy. May include weekends, holidays, day, evening, night, and/or on-call hours. Performs other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
• Processes orders and patient charges in an accurate and timely manner.
• Answers the telephone and call lights in an appropriate and timely manner, providing information or relaying messages to patients and staff.
• Directs visitors to patients' rooms.
• Maintains medical records of current patients.
• Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.
• Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.
• Documents care provided according to standards.
• Maintains a clean work and patient environment.
• Floats to various units based on identified needs.
• Participates in department and unit performance improvement activities.

AGE OF PATIENT POPULATION                       
Neonate to Geriatric

COMPETENCIES                       
To perform the job successfully, an individual should demonstrate the following competencies:

Quality - Follows policies and procedures; Adapts to changes in the environment; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Service - Responds promptly to requests for service and assistance; Meets commitments; Abides by MHS confidentiality and security agreement; Shows respect and sensitivity for cultural differences.

Partnering - Supports organization's goal and values; Exhibits objectivity and openness to other's views; Gives and welcomes feedback; Contributes to building a positive team spirit; Generates suggestions for improving work.

Cost - Conserves organization resources.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.

Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment/work.

Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

EDUCATION, TRAINING, & EXPERIENCE 
Completion of a CNA program. Advanced CNA program preferred.
Completion of a Unit Clerk course or equivalent on the job training (which can be provided).

CERTIFICATION/LICENSURE                       
Nursing Assistant Certification in applicable state.
Approved CPR or BLS certification required within 90 days.

ADDITIONAL REQUIREMENTS
Passing the Driver’s License Check and/or Credit Check (for those positions requiring)
Passing the WI Caregiver Background Check and/or Illinois Health Care Workers Background Check
Must be able to follow written/oral instructions.
Computer Skills
To perform this job successfully, basic computer knowledge is beneficial.
               
WORK ENVIRONMENT                       
The noise level in the work environment is usually moderate.
Occupational exposure is a Category A, which means that all employees in this specified job classification have occupational exposure.
                      
INFORMATION ACCESS
Partner may access patient care information needed to perform job duties.

WORK CONTACT GROUP                       
Patients, Families, Physicians, Health Care Team Members, and the Community

SPECIAL PHYSICAL DEMANDS                       
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.                   
While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is regularly required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

LEVEL OF SUPV/SUPERVISES                       
This job has no supervisory responsibilities.