TTEC

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Junior Data Analyst

at TTEC

Posted: 2/13/2020
Job Reference #: 02L2U
Keywords: technology

Job Description

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

TTEC is offering you an astounding opportunity to work on a project for a Search Engine Giant in Krakow. You will gain valuable experience in digital advertising industry while developing your analytical skills as part of a team of top class professionals, growing and developing in an innovative and fast paced environment.

WHY TTEC

As a global leader in business process outsourcing, TTEC helps organizations around the world grow, manage and optimize their most valuable assets.

Junior Data Analyst

Workplace: Kraków, Poland

WHAT YOU'LL BE DOING

Under minimal supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. The individual will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.

Essential Duties & Responsibilities:

  • Run and extract reports/data from internal and external systems or sources

  • Perform checks to ensure data integrity and consistency

  • Run manual and automated processes (ex. Aps scripts, SQL stored procedures, loaders, PowerPivot refreshes, etc.) to streamline cleansing and loading of data

  • Analyze qualitative & quantitative data, identify trends and improvement opportunities

  • Conduct root cause analysis to determine underlying drivers behind performance gaps

  • Provide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategies

  • Assist with the preparation of business review documents for presentation to program operations teams and clients

WHAT SKILLS DO YOU NEED

  • Bachelor or Master degree in mathematics, statistics, business analysis or related required

  • Experience in data science, business intelligence, or data mining

  • Problem solver and detail oriented, able to work within an ever-changing data environment

  • Strong skills for data analysis and interpretation in Excel, SQL, and other tools

  • SQL, Apps Script coding experience preferred

  • Knowledge of CRM systems, data visualization/BI tools (ex. Salesforce, DataStudio, BigQuery, PLX), and contact center metrics would be an advantage

  • Knowledge of Google suite tools (Gmail, Google Drive, Google Sheets, Google Doc, Google Slides)

  • Excellent communication and organization skills, above average knowledge of PowerPoint

BENEFITS

  • A Competitive base salary

  • One month paid training on Digital Advertising

  • Flexible working hours

  • End of quarter company parties (we love to celebrate successes!)

  • Partial language course reimbursement program

  • Friendly multicultural environment (17 nationalities in our office in Krakow)

  • Private Medical Care (Medicover)

  • Multisport Card

  • Fancy office space with Micro Kitchen with soft drinks, salads, sandwiches and snacks available

  • Relocation package (only for Candidates outside Poland)

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!