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Guest Services

at Whirlyball

Pay: $9 to $11/hour
Posted: 9/7/2019
Job Status: Part Time

Job Description

WhirlyBall’s new Brookfield location is currently seeking extraordinary Guest Services Representatives to join our team. This is a phenomenal role for you if you enjoy helping people and anticipating their needs and building events. To be a part of our team at WhirlyBall, it means that you are friendly, upbeat, and highly motivated. This is an office position involving operating a computer and phone (NO cold calling!).


What we are looking for:

  • To be the first person to greet our guests when they arrive (aka our Director of First Impressions)
  • Individuals with a positive attitude and friendly demeanor
  • Ability to communicate clearly and professionally
  • Willingness to work with a team
  • Flexible schedules available
  • Comfortability multitasking and working with several programs


What you will do:

  • Answer incoming phone calls and emails (NO cold calling!)
  • Respond to voicemails and emails from time out of the office
  • Redirect phone calls to proper channels when applicable
  • Build events for guests based on their preferences, and upselling when appropriate to further meet and exceed guests’ needs and expectations
  • Communicate with guests and clients about their events, maintaining knowledge of the available WhirlyBall/Pivot Room activities, rules, menus, etc.
  • Follow WhirlyBall rules, policies, and conditions of employment, as outlined in the Employee Handbook
  • Other duties as assigned


The Perks:

  • A fun, unique venue in which to manage events
  • Competitive compensation and bonus program
  • Part-time and full-time positions available
  • Previous experience not required; in-depth training provided from the outset
  • Great opportunity for professional growth and administrative, guest-oriented experience


** All candidates must be legally authorized to work in the country in which they are applying for employment.


What is WhirlyBall?


Picture a combination of lacrosse and bumper cars played by two teams of five alongside eight bowling lanes, a four-lane VIP bowling suite, hyper bowling, a laser tag area, private event space and our flagship restaurant, The Pivot Room. We pride ourselves on crafting a space where you can come get your game-face on or relax with some food and beverage. We are an equal opportunity employer. For additional information, please visit: www.whirlyball.com